Terms and conditions of use

These terms and conditions are agreed between firstly, the company Massage Factory Ltd headquartered Ingles Manor Castle Hill Avenue Folkestone CT20 2RD, registered in England and Wales with Company Number 8911006 mentionned here after as " seller" and secondly , by any individual or legal entity purchasing on the website of the seller here after called" the buyer ".

The following terms and conditions define the contractual relationship between the seller and the buyer and the conditions applicable to all purchases made on the Website Massage Factory Ltd, made by the buyer either professional or individual . The purchase of a good or service on this site involves agreement by the buyer of the following terms and conditions. Massage Factory Ltd. has the right to modify these terms and conditions at any time. In this case, the conditions will be those in force at the date of the order by the buyer .


Products and services are those listed in the catalog published on the site Massage Factory Ltd. These products and services are offered within the limits of stock available. Each product has a description description provided by the seller. The pictures in the catalog are as accurate as possible but can not ensure to be exactly similar products in reality, especially in regard with color.


The prices listed in the catalog are priced in GBP . Massage Factory Ltd reserves the right to change prices at any time , except that the price listed in the catalog on the day of the order will be the only price applicable to the buyer. Prices include the cost of order processing . Transportation costs and delivery are calculated in the cart in addition of the price of products.


Products and services on this site are sold to buyers from UK.


The buyer, who wishes to buy a product or service must:
- Fill in the identification form with all datas requested
- Complete the online order form giving all the references of selected products or services
- Validate the order after reviewing
- Make the payment within the required conditions
- Confirm the order and payment.
Confirmation of the order implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions . The seller will email confirmation of the order recorded.


Buyers , non-professional individuals , have a withdrawal period of 7 (seven) days from the delivery of their order to return the product to the seller for exchange or refund the value of products without penalty. The shipping costs to return products will be paid by the buyer. Products must be returned in good condition and in their original packaging and boxes . Payments will be made by bank transfer or credit card ( Visa, Mastercard). All claims must be made by email within 7 (seven ) days after the date of delivery on contact @ massagefactory . co . uk


Goods are sent to the SHP TO address of the order filled in by the customer in the process of order. It can only be in the geographical area mentionned .

The risks are supported by the buyer as soon as the goods have left the premises of Massage Factory Ltd.

In case of damage during transport, precise and clear explanation of the problem + photo must be sent to the carrier within three (3 ) days after delivery.

Delivery times is an estimation (3 to 5 days for accessories, portable massage table, massage - 8 days for staionnary massage table, electric massage table) ; if it exceeds thirty (30) days from the day of order, the order can be cancelled and the buyer refunded.


All products supplied by the seller have a manufacturer's warranty. In case of non- conformity of a product, it can be returned to the seller who will proceed to an exchange or refund.


The seller, in the process of selling online is only bound by an obligation of means ; responsibility can not be held liable for damages resulting from the use of the Internet such as data loss , hacking, viruses , break service , or other unintended problems. Intellectual Property and all elements on the site Massage Factory Ltd. are and remain the exclusive intellectual property of Massage Factory Ltd. Nobody is allowed to reproduce or use any element for any purpose, even partially. The elements of the site  are software, graphics, logo, pictures or sound. Any link or hyperlink is strictly prohibited without a written agreement of Massage Factory Ltd.


Accordance with the law relating to computers , files and freedoms , the information containing names of buyers may be subject to automated processing. Massage Factory Ltd collect information only to process orders and will not share buyers information with other partners.

Users have access to their own datas in order to update or change them.


When the order is placed at our website credit card numbers are encrypted using 128 bit encryption and are stored at the server of Realex, a trusted, secure online payment company.


These terms and conditions are under english law.